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FAQs

Provider

The online store Sakustore.com is owned by GoGoMo with registered office at Varenblok 37, 2650 EDEGEM and registered in the natural persons register under number 0746.777.066 (VAT BE0746.777.066).

Sakustore can be reached via ' www.sakustore.com

Applicability

These General Terms and Conditions apply to all offers, orders and agreements from Sakustore.com .

Accepting an offer or placing an order means that you accept the applicability of these Terms and Conditions.

Personal data

Sakustore.com will only process the Buyer's data in accordance with its privacy policy. The website contains a Privacy Statement.

Sakustore.com complies with the applicable privacy regulations and legislation.

Retention of title

Ownership of products, notwithstanding actual delivery, will only be transferred to the Buyer after the Buyer has fully paid to Sakustore.com all amounts owed by the Buyer in respect of any agreement with Sakustore.com , including payment of interest. and costs, including previous or subsequent deliveries and any work performed or to be performed on products.

The Buyer may not tax, sell, resell, alienate or otherwise store products before ownership has been transferred.

Offers and Agreements

All offers from Sakustore.com are without obligation and Sakustore.com expressly reserves the right to change prices, especially when this is necessary based on (legal) regulations.

An agreement is only concluded after acceptance of your order by Sakustore.com . Sakustore.com is entitled to refuse orders or to attach certain conditions to delivery, unless expressly stated otherwise. If an order is not accepted, Sakustore.com will notify this within two (2) working days of receipt of the order.

Prices and payment

The prices stated on Sakustore.com are in € euros, including VAT and excluding shipping costs.

Sakustore.com reserves the right to adjust or correct prices at any time. If a product already purchased appears to have been discounted shortly afterwards, no claim can be made for a refund of the price difference.

Any special offers are only valid for the period of validity stated in the special offer. This information is printed in a brochure or displayed on the website with regard to that special offer.

Delivery costs are not included in the price. The amount of the delivery costs is stated on the website.

The Seller remains the owner of the ordered items until full payment for the order has been received.

The customer makes payment at the time of final validation of the order using the chosen payment method. This validation takes the place of a signature.

Orders can only be paid via the payment modules in our online store. The Site accepts: Payment Card, Maestro, iDEAL, Visa, Mastercard or PayPal.

Via a gift voucher stating the code in the box provided.

Returns and refunds

After notification of his decision to withdraw, the customer has 30 calendar days to return or return the goods.

The costs for return are borne by the customer.

The return or exchange of the product can only be accepted for the products if they are still whole, intact and in their original condition, in particular with complete, intact packaging and in a state of resale.

The seller will refund the customer all amounts paid, including delivery costs, within 14 days after taking back the goods.

Risk of shipping

Sakustore.com cannot be held liable for loss, theft or damage during shipping. We package the products in such a way that damage is almost impossible. Every package sent with BPost has a unique barcode that can be tracked online. If the customer experiences problems receiving his package, he can always contact the carrier stating this unique barcode.

The automated registers, stored in the computer systems of Sakustore.com under reasonable security conditions, are considered proof of communication, order and payment between the parties.

Orders and invoices are archived on a reliable and durable medium that is particularly regarded as a means of evidence.

Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

The consumer must give the entrepreneur at least 4 weeks to resolve the complaint by mutual agreement. After this period, a dispute arises that is subject to the dispute settlement procedure.

Guarantee

Sakustore.com offers a warranty on sold items, as offered by the manufacturer.

Force majeur

Sakustore.com offers a warranty on sold items, as offered by the manufacturer.

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